Privacy Policy

1. Introduction

MyDogtel ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use the MyDogtel mobile application ("App") and related services.

2. Information We Collect

Information provided during registration

• Full name
• Phone number
• Email address (optional)
• Emergency contact information

Pet information

• Pet name, breed, and profile photo
• Dietary requirements and medication schedules
• Behavioral notes and health records
• Vaccination records
• Weight history

Automatically collected information

• Device type and operating system
• Push notification token (for delivering notifications)
• App usage data (feature interactions)

3. How We Use Your Information

We use the information we collect to:

• Provide and manage your pet's care during their stay
• Send care updates, photos, and health reports
• Deliver push notifications about your pet's activities
• Manage medication schedules and dietary requirements
• Track weight and health concerns over time
• Display relevant announcements and partner promotions
• Improve our services and App functionality
• Contact you in case of emergency regarding your pet

4. Photos and Media

Our staff take photos of your pet during their stay. These photos are reviewed through a moderation process before being made visible in the App. Photos may appear in your personal feed and, with approval, in the public discover section visible to other App users. Photos are stored securely on cloud servers (Amazon Web Services S3).

5. Data Storage and Security

Your data is stored on secure servers and protected using industry-standard security measures. Authentication tokens are stored securely on your device using encrypted storage. We use HTTPS for all data transmission between the App and our servers. We retain your data for as long as your account is active or as needed to provide our services.

6. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: Cloud hosting (AWS), push notification services (Expo), and other technical infrastructure necessary to operate the App
• Legal requirements: When required by law, regulation, or legal process
• Safety: To protect the health and safety of your pet or others

7. Push Notifications

We use push notifications to keep you informed about your pet's care. You can opt out of push notifications at any time through your device's system settings. Disabling notifications will not affect the core functionality of the App.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of push notifications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Services

The App may contain links to partner businesses and promotions. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you access through the App.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via push notification. Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

MyDogtel
Email: contact@mydogtel.com
Website: mydogtel.com